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Secretariat Services | Editorial Support | Communication Solutions | Event Management | Document Design & Desktop Publishing | Bookkeeping | Other Services | Contact Us

Secretariat Services

Allow us to show you the benefits our professional secretariat team can offer your association.

Free yourself from the daily secretariat work, giving you more time to spend on the organisation’s goals and objectives.

Provide efficient services to your members by using a professional secretariat, without the expense of employing a full-time person and hiring office space. With modern technology it is now possible to operate your organisation through the services of a virtual secretariat - such as Office Logistics.

You can pick and choose whether you want help with a specific project or whether your organisation requires a comprehensive service.

With our experience we will be able to go beyond your expectations and anticipate things you may not have ever thought of.

Delighting your Members by:

(Remember by delighting your members they are more likely to renew, ensuring your association can achieve its goals and objectives).

• Providing an excellent customer service - always being friendly and helpful with any queries whether by phone or email

• Sending a welcome note and other relevant information when they join

• Acknowledge receipt of payments (e.g. renewals) promptly

• Personalising correspondence, including renewal notices with pre-printed details

• Following-up on any correspondence that is returned and/or emails that bounce. (Our experience has shown that members really appreciate it when they are contacted in order to get current contact information, which has further benefits - see below in maintaining the database);

• Acknowledging change of details, when advised

• Having the same contact details (by offering your organisation postal, email and phone/fax contacts, rather than changing when the executive does)

• Friendly reminders for payment of fees

• Banking cheques in a timely manner

Delighting the Executive Committee by:

Maintaining the Database

• Actively working on keeping it up to date

• Adding in new members (and sending a welcome note);

• Sending out renewal notices to members, processing them as they return, including acknowledgement of payment;

• Reminders to late paying members, encouraging them to remain members;

• Updating contact details through information gained from the renewal notice or when advised directly by your member;

• Following up on any correspondence that is returned and/or emails that bounce, as non-profit organisations rarely have the time and resources to do this. It is worth the investment in time for your organisation and your members. Members really appreciate it when they are contacted personally in order to get current contact information. This ensures that members receive the information your organisation has spent precious time and money aiming to deliver. It's a win win situation and Office Logistics thrives on "win win's".

• We'll provide you with the figures/statistics so that informed decisions can be made.

• We encourage your members to contact us when a change in details occurs.

Editorial Support

Lightening the burden on journal editors, Office Logistics takes care of the administrative duties involved with producing the journal. We can the support the entire process of publishing a journal, from receipt of papers, through refereeing, to desktop publishing and finally distribution to members and subscribers.

Office Logistics has a proven journal management system which enables the production process to flow with speed, efficiency and reliabilty. By providing a central hub for managing the submission and review of manuscripts, the progress of the publication can be closely monitored and kept on schedule. It also allows for changes in editorial members to occur seamlessly for the journals community. This system has already made the job of many journal editors much easier, maybe we can help you.

We provide complete journal support including:

• Author Liaison

• Referee Coordination

• Desk Editing

• Desktop Publishing

• Printing

• Distribution

Communication Solutions

• Postal Mailouts (personalised if required)

• Emails sent to individual email addresses

• Hosting of phone, fax no’s, postal and email address can be provided

• Updating and maintenance of web sites

• Dissemination of information to members

Event Management

Office Logistics can support you with your next event from short seminars of a few hours to multi day conferences, we have the skills and resources to make your next event run as you would like.

• Pre-Event Marketing

• Venue Selection

• VIP Services

• Distribution of event information

• Registration

• Accommodation

• Bookkeeping

• Sponsor and trade coordination

• Delegate support desk

• Election process issues (voting papers) – independent Nomination forms

Document Design & Desktop Publishing

We will take great care of your publication from concept through compilation, desktop publishing, printing and distribution.

• Notices, Agendas and Minutes for Executive Meetings and AGMs

• Newsletters

• Journals

• Proceedings

• Books

• Occasional Publications

Bookkeeping

• Banking cheques

• Financial records

• BAS Statements

• Bank reconciliations

Other

• Archiving of electronic files

• Fill in the contact form with your question and we will be in touch with you shortly. Go to form.

• Give us a call on 07 3829 9538, we would love to discuss how we can support your organisation.

• You can send us a fax on 07 3829 9730 if you prefer.

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